Nella Bella Website Policies

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Contact Customer Care

By Phone

You can contact Nella Bella Monday through Friday from 9.00 a.m. to 5.00 p.m. E.S.T, excluding holidays.

Tel. : 1.416.340.9884

Fax. : 1.416.340.8753

By E-mail : info@nella-bella.com

You will receive an order confirmation number after purchasing an item on the Nella Bella online store.

Use your order confirmation number when you contact the Nella Bella Customer Care.

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This agreement (“Agreement”) sets forth the terms and conditions that apply to the purchase of products and/or services (the “Products”) from Brand New Bag Inc., when a purchase is made through the Canadian website www.nella-bella.com (Brand New Bag Inc. shall be referred to hereafter as “Nella Bella”). Nella Bella reserves the right to change the present terms and conditions without prior written notice at any time, at Nella Bella’s sole discretion.

The terms “you” and “your” refer to the purchaser of Products using the www.nella-bella.com website.
By using this website to make on-line purchases of products, you agree to be bound by and accept the terms and conditions set forth in this Agreement, and you represent that you are of legal age to enter into this Agreement and become bound by its terms. This Agreement contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
Except as expressly provided for in this Agreement, Nella Bella does not make or give any representation or warranty with respect to the Products you may purchase from this website.

1. CONSENT TO USE OF ELECTRONIC DOCUMENTS

You hereby consent to the exchange of information and documents between you and Nella Bella over the Internet or by e-mail, and that this Agreement (together with any applicable Order Confirmation(s) accepted by Nella Bella as indicated in Section 3, below) in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2. OTHER DOCUMENTS, AGREEMENTS AND POLICIES

Your use of this website is governed by separate Conditions of Use Policy and by our Privacy Policy (the “Other Policies”). You acknowledge that you have read the Other Policies and agree to be bound by and accept the terms and conditions set forth therein. Notwithstanding the foregoing, the provisions of this Agreement shall supersede and take precedence over the provisions of the Other Policies; in the event of any inconsistency between the provisions of this Agreement and those of the Other Policies, the provisions of this Agreement shall govern. Certain additional terms and conditions may apply to purchases of Products and other uses of portions of this website.

3. ORDER REVIEW

Before submitting an order for the purchase of Products using this website, you will be shown an order review screen (“Review Order” button) describing, among other things, the Product(s) to be ordered, the purchase price and any applicable charges for shipping and taxes. When you submit your order, such order will constitute an offer from you to Nella Bella to purchase the Product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Orders are not binding on Nella Bella until accepted by Nella Bella. Nella Bella’s acceptance of your order is evidenced by return e-mail from Nella Bella indicating that your order has been accepted.

4. CANCELLATION

Nella Bella reserves the right, in its discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. In the event that your order is cancelled after your payment has been processed, Nella Bella will issue a full refund.

5. PRICE

All prices quoted are payable in Canadian Dollars. Although Nella Bella strives to provide accurate product and pricing information, errors may occur. Nella Bella reserves the right to correct any errors in pricing or product information and to modify the prices of Products, at any time, without prior notice. Nella Bella cannot confirm the price of a Product until after you submit an order for the Product. Without limiting the generality of Section 4 above, in the event that the price or related information for a Product (as described on the www.nella-bella.com website and/or the Order Confirmation) is incorrect due to an error in pricing or product information, Nella Bella may, at its sole discretion, refuse or cancel your order, whether before or after Nella Bella’s acceptance thereof. If there is such an error in pricing, Nella Bella will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.

6. PAYMENT TERMS

Terms of payment shall be determined at Nella Bella’s sole discretion. Payment shall be made by credit card unless some other pre-arranged method of payment has been accepted by Nella Bella. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.

7. PRODUCT AVAILABILITY

The availability of certain Products may be limited, and Products may not be available for immediate delivery. Nella Bella may revise or cease to make available any Products at any time without prior notice. In the event that Nella Bella is unable to deliver to you a Product ordered due to lack of availability, Nella Bella will notify you via e-mail and your order will be automatically cancelled with respect to such unavailable Product, provided that Nella Bella may, in its sole discretion, contact you in order to allow you to maintain your order subject to a revised delivery time if and when the Product becomes available.

8. SHIPPING; TAXES

Nella Bella will ship the Product(s) ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation. Nella Bella WILL ONLY SHIP PRODUCTS TO ADDRESSES LOCATED IN CANADA FOR PURCHASES MADE ON THE ONLINE STORE. Delivery times provided by Nella Bella are estimates only. Nella Bella shall not be responsible for any damages or costs resulting from any delays in delivery.

Unless otherwise stated, all prices quoted do not include shipping and handling charges and, when applicable, federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each Order, as applicable. You are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the Order.

9. OWNERSHIP; RISK OF LOSS

All Product(s) purchased from Nella Bella are delivered to you by a third party delivery company, pursuant to a shipping contract. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery by Nella Bella of the Product(s) to the third party delivery company.

10. RETURNS & EXCHANGE

All Product returns are subject to Nella Bella’s Return & Exchange Policy, the terms of which are incorporated herein by reference. Some restrictions may apply.

11. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

Except as expressly provided for in this Agreement, Nella Bella does not make or give any representation, warranty or condition of any kind, whether express or implied, statutory or otherwise, including without limitation warranties as to uninterrupted or error free transactions, privacy, security, merchantability, quality, title, durability, suitability, non-infringement or fitness for a particular purposes, or those arising out of a course of dealing or usage of trade.

In no event will Nella Bella be liable for any indirect, incidental or consequential damages, howsoever caused, including but not limited to, any lost profits, lost savings, loss of use or lack of availability of facilities including computer resources, routers and stored data, punitive, exemplary, aggravated or economic damages, arising out of the products provided by Nella Bella or otherwise related to this Agreement or the transactions conducted on or from the www.nella-bella.com website, even if Nella Bella or any of their lawful agents, contractors, employees or mandataries have been advised of the possibility of such damages or claim. In no case will Nella Bella’s total liability arising under any cause whatsoever (including without limitation breach of contract, negligence, gross negligence or otherwise) be for more than the amount paid by you for the specific products ordered under this agreement and to which the claim relates. In no event will Nella Bella be liable to you for damages or losses resulting from viruses, data corruption, failed messages, damages arising as a result of: transmission errors or problems, telecommunications service providers, Nella Bella’s contractors, the Internet backbone, third-party suppliers of products or services, damages or losses caused by you, or your respective employees, agents, mandataries or subcontractors, or other events beyond the reasonable control of Nella Bella.

Certain federal or provincial laws, as applicable, may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
For the purposes of this Section, “Nella Bella” shall include Nella Bella’s affiliates and Nella Bella’s and its affiliates’ respective directors, officers, employees, agents, mandataries and contractors.

This Section shall survive the termination or expiry of this Agreement.

12. GOVERNING LAW AND JURISDICTION

This website and its server are physically located within the Province of Ontario, Canada. This Agreement shall be construed and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and shall be treated in all respects as an Ontario contract, without reference to principles of conflict of law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

13. EXPORT LAWS

Products sold or delivered under this Agreement shall be subject to the export control laws and regulations of Canada, when a Product has been purchased through the online store. You agree to comply at all times with all such laws and regulations. You will defend and hold Nella Bella harmless against all claims, damages or liability resulting from breach of the foregoing.

14. HEADINGS

The headings of this Agreement are inserted for convenience of reference only and do not affect the construction or interpretation of this Agreement.

15. NO ASSIGNMENT

You may not assign your rights or obligations under this Agreement without the express written consent of Nella Bella.

16. SUCCESSORS AND ASSIGNS

This Agreement shall inure to the benefit of and be binding upon each of the parties hereto and their respective successors and permitted assigns.

17. SEVERABILITY

The provisions of this Agreement shall be deemed severable. In the event that any provision of this Agreement is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

18. ENTIRE AGREEMENT

This Agreement, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and Nella Bella relating to the subject matter hereof, the use of this website and any transactions conducted on or from this website, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by Nella Bella making such amendments or modifications available to it pursuant to this Agreement.

19. NO WAIVER

The failure of Nella Bella to enforce any provision of this Agreement or to respond to a breach by you or any third party of this Agreement shall not in any way waive the right of Nella Bella to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.

20. ENGLISH LANGUAGE

You expressly agree that this Agreement and all ancillary documents be drafted solely in English; Vous consentez expressément à ce que cette entente et tous les documents y afférents soient rédigées en anglais seulement.

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Our Commitment to Privacy

Brand New Bag Inc. (hereafter referred to individually as “Nella Bella”) values our customers and respects their privacy.

This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. Nella Bella will not collect, use or disclose your personal information other than in compliance with this Policy.

By using the www.nella-bella.com website and/or making online purchases of products, you agree to the terms and conditions of Nella Bella’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.

Following the posting of such changes, your continued use of the www.nella-bella.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.nella-bella.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

What kind of information does Nella Bella collect?

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.nella-bella.com, searching for a product, reserving a product which is out of stock, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate, for example, in a contest, promotion or survey. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your Product interests and acquire information about you from our present and future affiliates or divisions of , as the case may be depending on the online store selected, Brand New Bag Inc. (collectively, “Nella Bella Affiliates”).

Nella Bella’s website is directed for use by adults. Nella Bella does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use Nella Bella's website or provide Nella Bella with any personal information.

For what purposes does Nella Bella collect my information?

Nella Bella may use your personal information to (1) process your order and to answer questions about the status of your order; (2) send you or your friends, relatives or associates, products that you have ordered; (3) maintain contact with you and provide you with ongoing personalized service; (4) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; and (6) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

Does Nella Bella share my information with third parties?

If you visit or purchase products on the www.nella-bella.com website, participate in a contest, survey, promotion or special offer, or shop at Nella Bella or any Nella Bella Affiliate, we may share your personal information with that Nella Bella Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.

We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.

We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Nella Bella and the Nella Bella Affiliates.

Nella Bella’s website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and Nella Bella does not assume any responsibility for, and by using this website and/or accessing a third party’s website from this website, you release Nella Bella of any responsibility for the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other Nella Bella Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by email at info@nella-bella.com, phone at 1.416.340.9884 or by regular mail (Nella Bella Online Store – Privacy Officer, 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8). Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your email or postal mail request, during which period you may continue to receive communications from Nella Bella or other Nella Bella Affiliates.

What are cookies? How does Nella Bella use cookies on its site?

We may use “cookies” to track your preferences and activities on the www.nella-bella.com website or an Nella Bella Affiliate’s website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Nella Bella’s privacy practices?

Nella Bella will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and Nella Bella’s privacy practices, please contact  info@nella-bella.com.

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our Privacy Officer as provided above.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Nella Bella employee, mandatory or agent must abide by this Policy.

Last update: April 22, 2009

 

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CONDITIONS OF USE POLICY
This Conditions of Use Policy govern your access to, use of and purchase of products from www.nella-bella.com (the "Website"). By using the Website, you agree to comply with and be bound by this Conditions of Use Policy. If you do not agree with the Conditions of Use Policy, please do not use the Website.

GENERAL
www.nella-bella.com is the property of Brand New Bag Inc., a Canadian company having an address at 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8. The online store is operated by Brand New Bag Inc. (hereafter referred to as "Nella Bella").

OTHER SITE POLICIES
Please review our Conditions of Sale Policy, Return & Exchange Policy and Privacy Policy (collectively, the "Site Policies"). All Site Policies are incorporated in this Conditions of Use Policy by this reference and, therefore, apply to your access to, use of and purchase of products from the Website. If you do not agree to our Site Policies, please do not use the Website.

PURCHASE FOR PERSONAL USE ONLY
You may purchase products on the Website for personal use only and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept Nella Bella's Conditions of Sale Policy. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WHATSOEVER WITHOUT EXPLANATION.

LICENSE AND SITE ACCESS
The viewing, printing or downloading of any graphic, form, document or other content from the Website grants you only a limited, nonexclusive and nontransferable license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any graphic, form, document or other content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). Any unauthorized use of the Website and its content terminates the license granted by Nella Bella.

You will be solely responsible for all damages and other harm resulting from your use of the Website and its content. Nella Bella shall not be deemed liable for any use of the Website and its content made by you in violation of any applicable laws and regulations and this Conditions of Use Policy.

USER’S SUBMISSIONS
You represent and warrant that any review, comment, suggestion, idea, image, content or other material (collectively, the "Material") you submit to Nella Bella is legal and does not violate any right of any third party, including privacy and intellectual property rights.

By disclosing, submitting or offering any Material to Nella Bella, you grant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, display such Material throughout the world in any media.
You are and shall remain solely responsible for any Material you disclose, submit or offer to Nella Bella.

PRIVACY
We recommend that you read our Privacy Policy, which explains our online privacy practices.

COPYRIGHT
All content included on the Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, the "Content"), is the property of Nella Bella or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of or its content suppliers, as the case may be.

Nella Bella and its content suppliers shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Nella Bella and its content suppliers shall have the right, at any time, to claim the authorship of any Content posted on the Website and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Nella Bella or its content suppliers shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

COPYRIGHT COMPLAINTS
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Nella Bella immediately.

Nella Bella’s copyright agent for notice of claims of copyright infringement can be reached at info@nella-bella.com.

TRADEMARKS
Nella Bella is a registered trademark in Canada. All rights are reserved. These and any other trademark, service mark and trade dress of Nella Bella, including, but not limited to, any mark that incorporates the word " Nella Bella " or the domain name " Nella Bella.com", may not be used by you in any manner for any purpose without the prior express written consent of Nella Bella.
All other trademarks, service marks and trade dress not owned by Nella Bella that appear on the Website are the property of the respective owners (the "Third Party Owners"), who may or may not be affiliated with, connected to, or sponsored by Nella Bella.

Nella Bella and all Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.
You are not authorized to use any of the trademarks, service marks and trade dress that appear on the Website in any manner for any purpose without the prior express written consent of Nella Bella or the respective Third Party Owner, as the case may be.

LINKS TO THIRD PARTY WEB SITES
The Website may provide hyperlinks to third party websites (the "Third Party Websites"). Nella Bella does not operate, control, endorse or guarantee any Third Party Websites. You agree that Nella Bella is not responsible for any content, services and/or products provided by any Third Party Website. When you access any Third Party Website through a hyperlink posted on Website, please carefully read the conditions of use policy and other policies of such Third Party Website. Our Conditions of Use Policy and other policies do not apply to any Third Party Website.

Nella Bella provides hyperlinks to Third Party Websites only for the convenience of its users. By providing hyperlinks to Third Party Websites, Nella Bella does not recommend that its users access such Third Party Websites. YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY NELLA BELLA , EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES IS NELLA BELLA LIABLE FOR DAMAGES ARISING FROM ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.

LINKS TO THE WEBSITE
Please contact us by e-mail at info@nella-bella.com if you are interested in linking a web site to the Website. You must obtain our express written consent prior to linking any website to the Website .

DISCLAIMERS AND LIMITATION OF LIABILITY
THE WEBSITE IS PROVIDED BY NELLA BELLA ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NELLA BELLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGMENT. WITHOUT LIMITING THE FOREGOING, NELLA BELLA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. NELLA BELLA DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS OR E-MAIL SENT FROM THE WEBSITE OR NELLA BELLA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NELLA BELLA DOES NOT GUARANTEE THE CONTINUOUS, UNINTERRUPTED AND SECURE ACCESS TO THE WEBSITE. YOU UNDERSTAND THAT THE OPERATION OF THE WEBSITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE THE CONTROL OF NELLA BELLA. NELLA BELLA SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN PROVINCIAL, STATE AND FEDERAL LAWS, AS THE CASE MAY BE, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION

You agree to indemnify, defend and hold Nella Bella harmless from any liability, loss, claim and expense, including reasonable attorneys’ fees, arising from or related to your use of the Website and/or your breach of this Conditions of Use Policy.

MODIFICATION
Nella Bella reserves the right in its sole discretion to make changes to this Conditions of Use Policy at any time and without specific notice to you. By using the Website after any such change, you agree to comply with and be bound by the Conditions of Use Policy as changed. If you do not agree to this Conditions of Use Policy as it may be changed from time to time, please do not use the Website. You should access this page periodically to review the most recent version of the Conditions of Use Policy. Nella Bella reserves the right in its sole discretion to edit, delete or otherwise modify any documents, information or other content appearing on the Website.

SEVERABILITY
If any provision of this Conditions of Use Policy is determined to be invalid, illegal or unenforceable, the remaining provisions of this Conditions of Use Policy remain in full force to the extent permitted by law.

APPLICABLE LAW; JURISDICTION
Except otherwise expressly provided, the laws of the Province of Ontario (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to this Conditions of Use Policy and the other Site Policies, including, without limitation, their validity, interpretation, construction, performance, and enforcement. Except otherwise expressly provided, all legal proceedings arising out of or in connection with this Conditions of Use Policy and the other Site Policies shall be brought solely in the City of Toronto, Province of Ontario.

HEADINGS
The headings contained in this Conditions of Use Policy are for convenience of reference only and are not intended to have any substantive significance in the construction or interpretation of this Conditions of Use Policy.

CONTACT INFORMATION
If you have any question regarding this Conditions of Use Policy, please contact Nella Bella at info@nella-bella.com  If you need any other assistance, please visit our Contact Us area.

 

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ORDER STATUS
You will see on-screen and receive via e-mail an order confirmation number after purchasing from the Nella Bella online store. Please use this confirmation number when you contact Nella Bella’s Customer Care.

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If, after you receive your order, you find yourself with a bag you wish to return or exchange, please follow the steps outlined here:   

RETURN/EXCHANGE PROCEDURE

1. Using your order number and full name as it appears on the original order, please email Nella Bella at info@nella-bella.com with your request for a return or exchange.

2. Once your initial order has been identified, you will be asked to select the item you wish to return or exchange and will be provided with a Return Authorization number (RA) and the return address. If it is an exchange please provide the details of the item you would like in exchange for the returned item.

3. Send the item(s) to the return address provided and please clearly indicate your RA number on the box being returned, otherwise it will be refused at the destination. Refunds and exchanges will only be issued once Nella Bella has received the returned item.

 

The Return or Exchange request must be received no longer than 15-days after you have received your merchandise (this period is determined based on the delivery date recorded by our delivery company).

** We will not accept any exchange or return requests received after the 15-day deadline.

** The item must be returned in their original condition, with all original tags attached, and free of any damage.

** Shipping charges for the returned/exchanged item(s) are the responsibility of the customer, as are the shipping charges for the new item(s) sent back to the customer in the event of an exchange.

 

REFUND POLICY

If all above conditions are properly met, Nella Bella will refund the price of the item(s) excluding shipping charges.

 

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Will owning one of your handbags change my life?

Yes. If by changing your life you mean looking more chic and fashionable than ever before while carrying your Nella Bella handbag.  If that’s not what you mean, then no, no it will not change your life.  But you’ll probably be happier.

Does the Nella Bella online store ever have sales?

Online shopping at www.nella-bella.com was set up in order to serve our clients that don’t have easy access to a retailer that carries our bags, or clients who would like a specific color or style of handbag that retailers in their area don’t carry. Our website policy is to sell the current season always at full price.  Older seasons may be on sale but for limited quantities and subject to availability.

Do you ship to where I live?

Nella Bella ships within Canada only. Unfortunately at this time, we do not ship to international addresses.

Can I modify my order after it has been placed online?

All we want is for you to be happy! So if you wish to modify or cancel your order, please email us at info@nella-bella.com as soon as possible so that we can try to accommodate your request before the order has been processed and shipped.

What is your return policy?

Returns and exchanges are accepted on merchandise within 15 days of receipt for items in their original condition that HAVE NOT BEEN USED, ALTERED OR DAMAGED and with ALL tags attached. The Return or Exchange procedure must be followed. PLEASE NOTE: Shipping charges are non-refundable.

How can I reach you, and can we be friends?

Absolutely, we’d love to be friends with you!  We can talk about bags or shoes, what you did this weekend or what so and so said about what’s his name…whatever you want! You can reach us via email at info@nella-bella.com, or if you want to get more personal you can call us Monday through Friday, 9:00AM to 5:00PM (Eastern Standard Time) at 1.416.340.9884. If one on one phone time is taking it a little too fast for you, you can anonymously creep on our Facebook group (Nella Bella), or finally, if you want to keep it old school you can write to us at Nella Bella, 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8.

Last update: May 19, 2009