Our Commitment to Privacy
Brand New Bag Inc. (hereafter referred to individually as “Nella Bella”) values our customers and respects their privacy.
By using the www.nella-bella.com website and/or making online purchases of products, you agree to the terms and conditions of Nella Bella’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.
Following the posting of such changes, your continued use of the www.nella-bella.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.nella-bella.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
What kind of information does Nella Bella collect?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.nella-bella.com, searching for a product, reserving a product which is out of stock, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate, for example, in a contest, promotion or survey. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your Product interests and acquire information about you from our present and future affiliates or divisions of , as the case may be depending on the online store selected, Brand New Bag Inc. (collectively, “Nella Bella Affiliates”).
Nella Bella’s website is directed for use by adults. Nella Bella does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use Nella Bella's website or provide Nella Bella with any personal information.
For what purposes does Nella Bella collect my information?
Nella Bella may use your personal information to (1) process your order and to answer questions about the status of your order; (2) send you or your friends, relatives or associates, products that you have ordered; (3) maintain contact with you and provide you with ongoing personalized service; (4) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; and (6) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Does Nella Bella share my information with third parties?
If you visit or purchase products on the www.nella-bella.com website, participate in a contest, survey, promotion or special offer, or shop at Nella Bella or any Nella Bella Affiliate, we may share your personal information with that Nella Bella Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Nella Bella and the Nella Bella Affiliates.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other Nella Bella Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by email at email@example.com, phone at 1.416.340.9884 or by regular mail (Nella Bella Online Store – Privacy Officer, 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8). Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your email or postal mail request, during which period you may continue to receive communications from Nella Bella or other Nella Bella Affiliates.
How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Nella Bella’s privacy practices?
Nella Bella will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and Nella Bella’s privacy practices, please contact firstname.lastname@example.org.
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our Privacy Officer as provided above.
How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information secured?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Nella Bella employee, mandatory or agent must abide by this Policy.
Last update: April 22, 2009
CONDITIONS OF USE POLICY
This Conditions of Use Policy govern your access to, use of and purchase of products from www.nella-bella.com (the "Website"). By using the Website, you agree to comply with and be bound by this Conditions of Use Policy. If you do not agree with the Conditions of Use Policy, please do not use the Website.
www.nella-bella.com is the property of Brand New Bag Inc., a Canadian company having an address at 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8. The online store is operated by Brand New Bag Inc. (hereafter referred to as "Nella Bella").
OTHER SITE POLICIES
PURCHASE FOR PERSONAL USE ONLY
You may purchase products on the Website for personal use only and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept Nella Bella's Conditions of Sale Policy. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WHATSOEVER WITHOUT EXPLANATION.
LICENSE AND SITE ACCESS
The viewing, printing or downloading of any graphic, form, document or other content from the Website grants you only a limited, nonexclusive and nontransferable license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any graphic, form, document or other content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). Any unauthorized use of the Website and its content terminates the license granted by Nella Bella.
You will be solely responsible for all damages and other harm resulting from your use of the Website and its content. Nella Bella shall not be deemed liable for any use of the Website and its content made by you in violation of any applicable laws and regulations and this Conditions of Use Policy.
You represent and warrant that any review, comment, suggestion, idea, image, content or other material (collectively, the "Material") you submit to Nella Bella is legal and does not violate any right of any third party, including privacy and intellectual property rights.
By disclosing, submitting or offering any Material to Nella Bella, you grant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, display such Material throughout the world in any media.
You are and shall remain solely responsible for any Material you disclose, submit or offer to Nella Bella.
All content included on the Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, the "Content"), is the property of Nella Bella or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of or its content suppliers, as the case may be.
Nella Bella and its content suppliers shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Nella Bella and its content suppliers shall have the right, at any time, to claim the authorship of any Content posted on the Website and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Nella Bella or its content suppliers shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Nella Bella immediately.
Nella Bella’s copyright agent for notice of claims of copyright infringement can be reached at email@example.com.
Nella Bella is a registered trademark in Canada. All rights are reserved. These and any other trademark, service mark and trade dress of Nella Bella, including, but not limited to, any mark that incorporates the word " Nella Bella " or the domain name " Nella Bella.com", may not be used by you in any manner for any purpose without the prior express written consent of Nella Bella.
All other trademarks, service marks and trade dress not owned by Nella Bella that appear on the Website are the property of the respective owners (the "Third Party Owners"), who may or may not be affiliated with, connected to, or sponsored by Nella Bella.
Nella Bella and all Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.
You are not authorized to use any of the trademarks, service marks and trade dress that appear on the Website in any manner for any purpose without the prior express written consent of Nella Bella or the respective Third Party Owner, as the case may be.
LINKS TO THIRD PARTY WEB SITES
The Website may provide hyperlinks to third party websites (the "Third Party Websites"). Nella Bella does not operate, control, endorse or guarantee any Third Party Websites. You agree that Nella Bella is not responsible for any content, services and/or products provided by any Third Party Website. When you access any Third Party Website through a hyperlink posted on Website, please carefully read the conditions of use policy and other policies of such Third Party Website. Our Conditions of Use Policy and other policies do not apply to any Third Party Website.
Nella Bella provides hyperlinks to Third Party Websites only for the convenience of its users. By providing hyperlinks to Third Party Websites, Nella Bella does not recommend that its users access such Third Party Websites. YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY NELLA BELLA , EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES IS NELLA BELLA LIABLE FOR DAMAGES ARISING FROM ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.
LINKS TO THE WEBSITE
Please contact us by e-mail at firstname.lastname@example.org if you are interested in linking a web site to the Website. You must obtain our express written consent prior to linking any website to the Website .
DISCLAIMERS AND LIMITATION OF LIABILITY
THE WEBSITE IS PROVIDED BY NELLA BELLA ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NELLA BELLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGMENT. WITHOUT LIMITING THE FOREGOING, NELLA BELLA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. NELLA BELLA DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS OR E-MAIL SENT FROM THE WEBSITE OR NELLA BELLA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NELLA BELLA DOES NOT GUARANTEE THE CONTINUOUS, UNINTERRUPTED AND SECURE ACCESS TO THE WEBSITE. YOU UNDERSTAND THAT THE OPERATION OF THE WEBSITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE THE CONTROL OF NELLA BELLA. NELLA BELLA SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN PROVINCIAL, STATE AND FEDERAL LAWS, AS THE CASE MAY BE, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to indemnify, defend and hold Nella Bella harmless from any liability, loss, claim and expense, including reasonable attorneys’ fees, arising from or related to your use of the Website and/or your breach of this Conditions of Use Policy.
Nella Bella reserves the right in its sole discretion to make changes to this Conditions of Use Policy at any time and without specific notice to you. By using the Website after any such change, you agree to comply with and be bound by the Conditions of Use Policy as changed. If you do not agree to this Conditions of Use Policy as it may be changed from time to time, please do not use the Website. You should access this page periodically to review the most recent version of the Conditions of Use Policy. Nella Bella reserves the right in its sole discretion to edit, delete or otherwise modify any documents, information or other content appearing on the Website.
If any provision of this Conditions of Use Policy is determined to be invalid, illegal or unenforceable, the remaining provisions of this Conditions of Use Policy remain in full force to the extent permitted by law.
APPLICABLE LAW; JURISDICTION
Except otherwise expressly provided, the laws of the Province of Ontario (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to this Conditions of Use Policy and the other Site Policies, including, without limitation, their validity, interpretation, construction, performance, and enforcement. Except otherwise expressly provided, all legal proceedings arising out of or in connection with this Conditions of Use Policy and the other Site Policies shall be brought solely in the City of Toronto, Province of Ontario.
The headings contained in this Conditions of Use Policy are for convenience of reference only and are not intended to have any substantive significance in the construction or interpretation of this Conditions of Use Policy.
If you have any question regarding this Conditions of Use Policy, please contact Nella Bella at email@example.com If you need any other assistance, please visit our Contact Us area.
You will see on-screen and receive via e-mail an order confirmation number after purchasing from the Nella Bella online store. Please use this confirmation number when you contact Nella Bella’s Customer Care.
If, after you receive your order, you find yourself with a bag you wish to return or exchange, please follow the steps outlined here:
1. Using your order number and full name as it appears on the original order, please email Nella Bella at firstname.lastname@example.org with your request for a return or exchange.
2. Once your initial order has been identified, you will be asked to select the item you wish to return or exchange and will be provided with a Return Authorization number (RA) and the return address. If it is an exchange please provide the details of the item you would like in exchange for the returned item.
3. Send the item(s) to the return address provided and please clearly indicate your RA number on the box being returned, otherwise it will be refused at the destination. Refunds and exchanges will only be issued once Nella Bella has received the returned item.
The Return or Exchange request must be received no longer than 15-days after you have received your merchandise (this period is determined based on the delivery date recorded by our delivery company).
** We will not accept any exchange or return requests received after the 15-day deadline.
** The item must be returned in their original condition, with all original tags attached, and free of any damage.
** Shipping charges for the returned/exchanged item(s) are the responsibility of the customer, as are the shipping charges for the new item(s) sent back to the customer in the event of an exchange.
If all above conditions are properly met, Nella Bella will refund the price of the item(s) excluding shipping charges.
Will owning one of your handbags change my life?
Yes. If by changing your life you mean looking more chic and fashionable than ever before while carrying your Nella Bella handbag. If that’s not what you mean, then no, no it will not change your life. But you’ll probably be happier.
Does the Nella Bella online store ever have sales?
Online shopping at www.nella-bella.com was set up in order to serve our clients that don’t have easy access to a retailer that carries our bags, or clients who would like a specific color or style of handbag that retailers in their area don’t carry. Our website policy is to sell the current season always at full price. Older seasons may be on sale but for limited quantities and subject to availability.
Do you ship to where I live?
Nella Bella ships within Canada only. Unfortunately at this time, we do not ship to international addresses.
Can I modify my order after it has been placed online?
All we want is for you to be happy! So if you wish to modify or cancel your order, please email us at email@example.com as soon as possible so that we can try to accommodate your request before the order has been processed and shipped.
What is your return policy?
Returns and exchanges are accepted on merchandise within 15 days of receipt for items in their original condition that HAVE NOT BEEN USED, ALTERED OR DAMAGED and with ALL tags attached. The Return or Exchange procedure must be followed. PLEASE NOTE: Shipping charges are non-refundable.
How can I reach you, and can we be friends?
Absolutely, we’d love to be friends with you! We can talk about bags or shoes, what you did this weekend or what so and so said about what’s his name…whatever you want! You can reach us via email at firstname.lastname@example.org, or if you want to get more personal you can call us Monday through Friday, 9:00AM to 5:00PM (Eastern Standard Time) at 1.416.340.9884. If one on one phone time is taking it a little too fast for you, you can anonymously creep on our Facebook group (Nella Bella), or finally, if you want to keep it old school you can write to us at Nella Bella, 222-401 Richmond Street West, Toronto, Ontario, Canada, M5V 3A8.
Last update: May 19, 2009